To process your return at the returns center visit
http://www.shannonliz.returnscenter.com
Return and Exchange policy FAQ
Frequently asked questions about returns, refunds, and exchanges.
How do I return?
- Visit our returns center
- Enter your order number and email address to start
- Follow the instructions and select the items you want to return
- Once your request is approved, you will get a confirmation email with shipping guidelines
What items are returnable?
- Within 14 days from the date of purchase
- In unused and resellable condition
- In the original packaging with all the tags intact
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Once a return is approved and you are emailed a return label, the package must be in USPS' possession within 1 week.
What items are non-refundable?
The following items cannot be returned:
- Gift cards
- Discounted items (if applicable) Clearance Items
- Swimwear and Lingerie
- Custom Orders
- Personalized Products
- Bodysuits
- Shipping Costs
The item I received is damaged!
If the purchased product is faulty, reach out to us within 5 business days of the delivered date.
Can the items be exchanged?
We allow the exchange of purchased items for selectable variants. Once the exchanged product, the replaced item will be shipped to you.
What are the refund options?
The following refund options are supported:
How do I ship back the items?
For instructions on how to ship the returned products, refer to the email received after placing the return request.
How soon will I get my refund?
Once your returned item is received and inspected, you will be notified via an email. The refund request will be processed within 5 - 7 working days after approval.
My question is not addressed...
If you have any queries regarding return or refund, reach out to us. Please get in touch if you have questions or concerns about your specific item.
All returns are to be shipped to the following address.
Shannon Liz, LLC, P.O. Box 7, Oceanville, NJ 08231
Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.
Exceptions / non-returnable items
Certain items cannot be returned, like bodysuits, swimsuits or intimate apparel (such as lingerie or bathing suits, or earrings, ), custom products (such as special orders or personalized items), and personal care goods (such as beauty products and lingerie). Please get in touch if you have questions or concerns about your specific item.
We do not accept returns on gift cards.
Exchanges
The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.
Refunds
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded in the form of store credit, or the order on which the payment was originally received. Clearance items if approved will be refunded in the form of store credit.
You can always contact us for any return question at customersupport@shannonliz.com or 1-609-836-8882.
